Introduction

This Privacy Policy explains how Chapter (operated by Louvigny Solutions Inc. and its affiliated entities, including CAIO Institute; "Chapter," "we," "our," or "us") collects, uses, shares, and protects your information when you visit our websites, the Chapter Publishing AI offer and order pages, or use the Chapter Publishing AI software and services (collectively, the "Sites" and "Services"). By using our Sites or Services, you agree to the practices described in this Policy.

1. Information We Collect

Information you provide to us

When you use our Sites or Services, you may provide information about yourself, including: your name and contact details; professional or employment-related information; login credentials; your manuscript, book content, metadata, and brand assets; communications, approvals, and feedback you submit through your dashboard; and any other information you choose to provide. To process payments, we (and our payment processors) collect financial and billing data such as account holder name, payment method details, billing address, and, where applicable, tax identification and country of residence.

Information collected automatically

We and our service providers automatically collect information about your interactions with our Sites, such as IP address, device and browser type, operating system, pages and content viewed, referring/exit pages, and dates/times of access, using cookies and similar technologies (see Sections 4–5).

2. How We Use Your Information

We may use your information for any lawful purpose, including to:

• Fulfill your orders and deliver, operate, and improve our Sites and Services;
• Process your manuscript to generate your cover, formatting, descriptions, keywords, and listing, and prepare your book for publication;
• Provide notices about your account, project, and any subscriptions;
• Carry out our obligations and enforce our rights under any contract between you and us, including billing and collection;
• Respond to your inquiries and provide support;
• Personalize, operate, and improve our Sites, including for analytics;
• Inform and improve the AI tools and models used to deliver the Services;
• Promote and market our Services, including updates and offers that may interest you;
• Comply with the law and maintain the security of our Sites; or with your consent.

Your manuscript, book content, and materials are used only to deliver your Services. We do not sell your work, and your published books are 100% yours.

3. How We Share Information

We do not sell your personal information. We may share the information we collect with:

• Our subsidiaries and affiliates;
• Contractors and third-party service providers who process information on our behalf, such as payment processors, data hosting, AI processing, video, and email providers, or our legal and business advisors, bound by confidentiality obligations;
• Publishing and retail platforms (such as Amazon KDP), only as needed to submit and publish your book at your direction and with your approval;
• A successor entity as part of a corporate sale, merger, acquisition, or other transfer of all or part of our assets;
• Authorities pursuant to a subpoena, court order, or other legal process, or to protect our rights, the rights of third parties, or the safety of any person; and
• Others with your consent or as disclosed at the time of collection.

4. Digital Advertising & Analytics

We may partner with advertising networks and ad-serving providers that display ads for us on other platforms (such as social media and search). Some of these ads may be personalized based on information collected about your use of our Sites and other sites over time, known as interest-based advertising. We may also use analytics providers to understand how our Sites are used.

You can learn about and opt out of interest-based advertising from participating companies through the Digital Advertising Alliance's WebChoices tool at aboutads.info, the DAA's AppChoices app for mobile, and the Network Advertising Initiative at optout.networkadvertising.org. You can also manage ad preferences within your device or browser settings.

5. Cookies & Tracking

We and our providers use cookies, pixels, and similar technologies to operate the Sites, remember your preferences, understand usage, and measure advertising performance. You can control cookies through your browser settings; disabling them may affect some functionality of the Sites.

6. Third-Party Links & Tools

Our Sites and Services may include or link to third-party tools and websites (such as video players, payment processors, financing providers, and publishing platforms). Those third parties have their own privacy practices, and we are not responsible for their content or policies. We encourage you to review their privacy notices.

7. Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information in identifiable form only for as long as necessary to fulfill the purposes for which it was provided or, if longer, to comply with legal obligations, resolve disputes, enforce agreements, or satisfy similar essential purposes. We consider the amount, nature, and sensitivity of the information and applicable legal requirements when determining retention periods. Once the retention period expires and we are not otherwise required to keep it, we delete or de-identify the information.

9. Your Choices

To opt out of marketing emails, use the unsubscribe link at the bottom of any marketing message. If you opt out of marketing, we will still send messages related to our transactions and relationship with you, such as order confirmations and project updates. For interest-based advertising choices, see Section 4. For any other privacy choices, contact us at support@caioinstitute.com.

10. U.S. State Privacy Rights

Certain U.S. states grant residents specific rights regarding their personal information. Depending on your state, you may have the right to: request access to or a copy of the personal information we hold about you; request correction or deletion; opt out of the "sale" or "sharing" of personal information or targeted advertising; and not be discriminated against for exercising your rights. In the preceding 12 months, we may have collected and disclosed (to service providers, for the purposes above) categories such as identifiers, contact and professional information, financial/billing information, internet activity, and the content you provide. To exercise any of these rights, contact us at support@caioinstitute.com; we may need to verify your identity before responding.

11. International Users

This section applies if you use our Sites from the European Economic Area, the United Kingdom, or Switzerland. We process personal information based on your consent, to fulfill a contract, to comply with the law, or for our legitimate interests (such as customer service, product development, and security) where not overridden by your rights. Please be aware that your information may be transferred to and maintained on servers located outside your jurisdiction, where privacy laws may differ. You have the right to request access to, correction, deletion, or portability of your personal information, to object to or restrict processing, and to withdraw consent. To exercise these rights, contact us at support@caioinstitute.com.

12. Children's Privacy

The Services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

13. Updating Your Information

You may review, update, or correct the personal information in your account at any time by contacting us at support@caioinstitute.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The version posted on this page with the current effective date applies. Your continued use of the Sites or Services after changes are posted constitutes acceptance of the updated Policy.

15. Contact

Questions about this Privacy Policy or your data? Email us at support@caioinstitute.com.